Vetbisa Privacy Policy — How We Handle Your Personal Data

01 Who We Are

Vetbisa is an online gaming platform operated for players in Bangladesh. The vetbisa platform is accessible at vetbisa.net and through the vetbisa mobile application. For the purposes of this Privacy Policy, vetbisa is the data controller — meaning vetbisa is responsible for deciding how and why your personal data is processed.

If you have any questions about how vetbisa handles your personal data, or if you wish to exercise any of your data rights, you can contact the vetbisa data team at [email protected]. The vetbisa support team is available 24 hours a day, 7 days a week.

02 Data We Collect

Vetbisa collects personal data in two categories: data you provide directly, and data collected automatically when you use the platform. The table below summarises the main types of data vetbisa collects and why each type is needed.

Vetbisa does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

03 How We Collect Data

Vetbisa collects your personal data through the following channels:

• Direct registration: When you create a vetbisa account, you provide your name, mobile number, and date of birth directly through the registration form.
• Account activity: When you deposit, withdraw, place bets, or interact with vetbisa games, the platform automatically records the details of those transactions and interactions.
• Identity verification: When you submit documents for KYC verification — such as a national ID card or passport — vetbisa collects and stores those documents securely.
• Support interactions: When you contact vetbisa support via live chat or email, the content of those conversations is recorded and stored to help resolve your query and improve service quality.
• Cookies and tracking: When you visit the vetbisa website or use the app, certain technical data is collected automatically through cookies and similar technologies. See Section 7 for full details.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, vetbisa receives confirmation data from the payment provider, including the transaction reference and the mobile number associated with the transaction.

04 Why We Use Your Data

Vetbisa uses your personal data for the following purposes. Each purpose is tied to a specific legal basis, which is explained in Section 5.

• To create and manage your vetbisa account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To provide access to vetbisa games and track your game history and account balance.
• To send you account-related communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To detect and prevent fraud, money laundering, and other prohibited activities on the vetbisa platform.
• To comply with legal and regulatory obligations, including anti-money laundering requirements and age verification obligations.
• To monitor responsible gaming indicators and apply responsible gaming tools where necessary.
• To improve the vetbisa platform based on how players use it, including identifying technical issues and optimising game performance.
• To respond to your support queries and resolve disputes.

Vetbisa does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except in the context of fraud detection systems. Where automated fraud detection flags your account, a human review is always conducted before any action is taken.

05 Legal Basis for Processing

Vetbisa processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, payment data, and game activity data is necessary to provide the vetbisa service you have signed up for.
• Legal obligation: Vetbisa is required by law to verify player identities, retain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: Vetbisa processes technical and usage data to maintain platform security, detect fraud, and improve the service. This processing is in the legitimate interests of both vetbisa and its players.
• Consent: Where vetbisa sends you promotional communications about offers and bonuses, this is done on the basis of your consent. You can withdraw consent for marketing communications at any time by contacting support or updating your account preferences.

06 Who We Share Data With

Vetbisa shares your personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
• Identity verification providers: Vetbisa uses third-party KYC services to verify identity documents submitted by players. These providers process your document data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• Fraud prevention services: Vetbisa shares technical data — such as IP addresses and device fingerprints — with fraud detection services to identify and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: Vetbisa will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, or where disclosure is necessary to protect the rights and safety of vetbisa players.
• IT and hosting providers: Vetbisa uses third-party cloud infrastructure and IT service providers to host and operate the platform. These providers process data on vetbisa's behalf and are bound by strict data processing agreements.

07 Cookies and Tracking

Vetbisa uses cookies and similar tracking technologies on the website and in the mobile application. Cookies are small text files stored on your device that help vetbisa recognise you, remember your preferences, and understand how you use the platform.

Vetbisa uses the following types of cookies:

• Essential cookies: These are required for the vetbisa platform to function. They manage your login session, keep you authenticated while you play, and ensure your account balance is displayed correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help vetbisa understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate form to improve the platform and is not linked to individual player identities.
• Security cookies: These help vetbisa detect and prevent fraudulent activity, including identifying unusual login patterns and flagging suspicious transactions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the vetbisa platform, but may affect some features such as personalised game recommendations. Note that disabling essential cookies will prevent you from logging in to your account.

08 Data Retention

Vetbisa retains your personal data for as long as your account is active and for a defined period after account closure, in line with legal and regulatory requirements. The specific retention periods for each data type are as follows:

• Account and identity data: Retained for the duration of your account and for five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for five years from the date of each transaction, as required by financial regulations.
• Support communications: Retained for two years from the date of the interaction, to allow for dispute resolution and service quality review.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.
• Identity documents: Retained for the duration of your account and for five years after closure. Documents are stored in encrypted form and access is strictly controlled.

When the applicable retention period expires, vetbisa securely deletes or anonymises the data so that it can no longer be linked to you as an individual.

09 Data Security

Vetbisa takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• AES-256 encryption for all data stored on vetbisa servers.
• TLS encryption for all data transmitted between your device and the vetbisa platform.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the vetbisa platform.
• Strict access controls limiting which vetbisa staff can access player data.
• Automated monitoring systems that detect and alert on unusual access patterns.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, vetbisa will notify you as quickly as possible and take immediate steps to contain the breach and minimise its impact.

You also play a role in keeping your data secure. Use a strong, unique password for your vetbisa account, enable two-factor authentication if available, and never share your login credentials with anyone. Vetbisa will never ask for your password.

10 Your Rights

As a vetbisa player, you have the following rights over your personal data. To exercise any of these rights, contact the vetbisa support team at [email protected]. Vetbisa will respond to all valid requests within 30 days.

11 Children's Privacy

The vetbisa platform is strictly for adults aged 18 and over. Vetbisa does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the vetbisa registration process, and withdrawal requests cannot be processed until age has been verified with a valid government-issued ID.

If vetbisa discovers that personal data has been collected from a person under the age of 18, that account will be immediately closed, all associated data will be deleted, and any funds in the account will be returned to the payment method used for the deposit. If you believe a minor has registered on vetbisa, please contact the support team immediately at [email protected].

12 Changes to This Policy

Vetbisa may update this Privacy Policy from time to time to reflect changes in the platform, changes in data processing practices, or changes in applicable law. When material changes are made, vetbisa will notify registered players by email and display a notice on the platform for at least 14 days before the changes take effect.

The current version of this Privacy Policy is always available at /privacy-policy. The "Last Updated" date at the top of this page shows when the most recent changes were made. Continued use of the vetbisa platform after changes take effect constitutes acceptance of the updated policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how vetbisa has handled your personal data, please get in touch with the vetbisa data team:

• Email: [email protected]
• Live chat: available from the vetbisa platform when you are logged in, 24 hours a day

Vetbisa aims to respond to all privacy-related requests within five business days. For complex requests — such as a full data access request — the response may take up to 30 days. Vetbisa will always acknowledge receipt of your request within 48 hours and keep you updated on progress.

For information about your rights as a player beyond data privacy — including bonus terms, payment rules, and responsible gaming tools — see the Terms and Conditions and Responsible Gaming pages.